Views: 0 Author: Site Editor Publish Time: 2022-12-02 Origin: Site
Is my new supplier safe and reliable?
Is it safe to pay the new supplier in advance?
What’s the status of my orders?
What’s going on with my shipments and where are my containers?
What I can do if I received cargo with inferior quality?
Have you ever been troubled with above questions?
If you do, Rawchem should be one of your choices, because what we are offering to our clients is CUSTOMIZED BUTLER SERVICE！
What’s meaning of CUSTOMIZED BUTLER SERVICE?
1. One for One
One Customer Service Executive for One client.
From the moment you placing your order, we will assign a Customer Service Executive to follow your order and keep you updated on fixed period basis ( For container shipments, it’s normally on weekly basis), till the moment your cargo getting on board, then you can keep tracking your cargo on carriers’ tracking systems.
2. All in One
All the questions related to your orders, you just need to deal with One person.
No matter it’s related to production, inspection, documents, shipping status or any complains, you just talk to one of our Customer Service Executives, who is responsible for collecting all the answers for you at the soonest, no more long-time waiting, no more bureaucratic kicking around.
3. All for One
Our Customer Service Executives only have one KPI, that is Customer Satisfaction.
We fully understand the expectations from the industrial clients to their suppliers: smooth delivery without too many stories! Because in the international trading of industrial raw materials there are many sectors from ordering to receiving the cargo, and many of the them are actually out of the control of the buyers or sellers, they are more related the efficiency and behavior of the related government authorities as well as the shipping companies, which is more obvious during the pandemics period. So the key of the CUSTOMER SERVICE is not only to avoid stories, but also how we treat those stories, and have we stood in client’s shoes to think. In each and every deal of our business, we always train our Customer Service Executives the disciplines that the Customer Satisfaction is our only KPI.
Welcome to start contacting us, to try the pleasant experience of our CUSTOMIZED BUTLER SERVICE!
If you have any suggestions or complains about our service, the mailbox vito@rawchemchina.com is always open!
